In Vitro Technical Support is designed to service and provide technical support for the products that are sold by In Vitro Technologies. We believe we are the service company, you need, that is capable of installing, maintaining and repairing the equipment that we sell.

Our commitment is:
That when a service job is completed, your equipment will meet necessary performance criteria and pass acceptance tests
That we endeavour to bolster customer knowledge
To allow you to maximise the use of the equipment you have purchased
To address and make sure of a response, to any of your concerns when you log a job with our customer care team

The Technical Service department in our Australian offices, located in Adelaide, Brisbane, Melbourne, Sydney are comprised of service engineers trained to support our product range. These service engineers have the expertise to evaluate the functional detail of your equipment. We have the professional knowledge that can be used when calling on our equipment supplier contacts and leverage the resources to get the resolutions and options needed.

In Vitro Technologies New Zealand uses contractors covering the upper and lower north Island and south Island. We maintain a return to base repairs facility in Auckland and provide an afterhours call service (0800 468 487), you can also email us at infonz@invitro.co.nz or contact your territory manager.